This has been cross-posted on the Convergys community as well.

> I’m sitting here at my computer, listening to “It’s
Five OClock
> Somewhere,” in a desperate attempt to get myself
motivated for the
> tragedy that I know must come later today … In other
words, I have to
> go back to Convergys. Noooooooooooo!!!!!!!! Somebody
save me!!!! That
> place is absolutely, completely and totally evil. We
do at least sixteen
> hours of work in an eight hour day. We stay in cue
because Convergys
> refuses to hire more people, and most of the people we
do have working
> there don’t do anything but goof off all day. I don’t
know how many times
> I’ve been on the phone, taking phone calls from irate
doctors and
> pharmacists, and, lo and behold, “Showtime At The
Apollo” is going on
> throughout the center. It’s not that I’m the only
diligent worker. There
> are a few of us: My friend Andrew, a guy named Dan
Schuler, (Ray, he’s
> married to Heidie), and at least half the ASC Team,
which is about six
> people. In total, there’s probably about thirty of us
who work our asses
> off around there, with no appreciation whatsoever. And
there are And
> there is snapping on a serious scale within our ranks.
On Friday, Dan
> announced to everyone that could hear that he wanted
to kill about twelve
> pharmacists, and had to be sent off the floor to cool
down. Saturday,
> Andrew went apeshit after he had a pharmacist spend
five minutes taunting
> him, and being especially uncooperative, and also had
to leave the floor
> for some quiet time. We spent Saturday having to deal
with an unusually
> slow specimen of klooginess that calls itself a
database, and we spent
> eight hours being subjected to more “showtime”
episodes, and having to
> listen to music of the Urban variety that was at
entirely too high a
> volume to keep the floor at any level of seeming
professionalism. By the
> end, Justin, one of the ASC members, was threatening
to bring a taser gun
> to work, and start shooting anyone he caught goofing
off instead of
> pulling their weight, and getting the fuck on the
phones and helping us
> out. He too had to leave the floor. I think I might be
the next one to
> snap, and it’s not because I feel left out, and want
some attention. I’m
> pretty much to the breaking point, and I literally
have to laugh to keep
> from crying. They keep introducing more and more
rules. For instance:

> We have to sign a form to use the bathroom; While on
calls, we have to
> observe the following: Never interrupt the caller;
Make sure to address
> human needs; Make sure to use “team” statements to
convey “ownership” of
> the call, (totally negates the rule stated just
above); Convey
> confidence; Be sure to use proper pace, volume and
clarity; Make sure the
> caller had a good experience; Make sure to acknowledge
the caller’s
> issue, (this translates into “make sure you convey
that they have your
> complete, undivided attention); Apologize and be
empathetic, (this
> translates to: Agent can’t find information in system,
so, agent says: “I
> apologize, but, unfortunately … “); Always use
courteous tones and
> terminology; Convey desire to help caller; address
human nneeds; You get
> the picture. Quality is now being determined by
computer, with no human
> input, which totally does away with the human issues
that get involved.
> And, lest I forget, we are to keep the Convergys
Commandments before us
> at all times during our day, lest we forget one, and
get screwed. And, as
> iff all this wasn’t enough, we found out last week
that Express Scripts
> hasn’t signed a permanent contract, and has no plans
to do so. Thus, we
> will be laid off sometime in the near future. And they
wonder why people
> are flipping out. Even the more ignorant among us are
starting to figure
> it out. Of course, management doesn’t know how to
handle a few smart
> people flying off the handle. They just have John, one
of the better
> supervisors, deal with us. The rest of them are all
running scared. When
> Andrew flipped Saturday, my supervisor, (a guy who
calls himself Corn),
> came running trying to find out what was going on, and
he was half scared
> out of his pea-sized mind. Add all these new rules on
to the ones that
> already exist to torment us, and you’re bound to have
some sort of verbal
> melt-down going on. The biggest rule-problem is the
annoying service
> level pukes who keep ringing my phone if I’m “out of
production” for any
> length of time. If any one group of people over there
ends up being the
> recipient of my wrath, it’ll be them. I mean, there’s
still the Convergys
> Mass Choir, but they’re a given. I swear, this whole
thing makes me
> desperately wish that someone could administer alcohol
intravenously. I
> mean, I administered it Saturday night, and was pretty
plastered, but I
> can’t go in to work like that. I wish I could. I’d
feel a lot better.
> This situation makes me want to curl up in a ball and
just cry for a
> really long time. I’ve had to sacrifice so much in
order to take this
> job. I mean, I lie to people all day, every day, and
I’ve worked on every
> Sabbath and festival that’s occurred since I got this
job, and, if I have
> it until then, I know I’ll be working Rosh Hashanah
and Yom Kippur as
> well. Even secular Jews go to synagogue on those three
days, and I’ll
> most likely be working. And, of course, since I don’t
have fifty million
> kids and an engagement with my baby’s daddy, there’s
no way I can be
> accomodated when it comes to scheduling. We’re
supposed to have unpaid
> time off, and paid time off, but those are as illusive
as Santa Clause.
> In other words, they just tell us we have them, and
don’t let us use it.
> And then I get some bullshit from the business
manager: My supervisor
> doesn’t let me know when Unpaid time off is available,
and it’s just a
> shortcoming in the system that I have to deal with,
because they don’t
> want to take into account that their G-d-forsaken
little kloogy instant
> messenger doesn’t work with my screen reader. So, I’m
just supposed to
> deal. Someone, please, come and take me away from this
shit.

This entry was cross-posted on the Convergys community as well. Right now, I’m to lazy to properly post a link. Search the interests for more info.

> I’m sitting here at my computer, listening to “It’s Five OClock
> Somewhere,” in a desperate attempt to get myself motivated for the
> tragedy that I know must come later today … In other words, I have to
> go back to Convergys. Noooooooooooo!!!!!!!! Somebody save me!!!! That
> place is absolutely, completely and totally evil. We do at least sixteen
> hours of work in an eight hour day. We stay in cue because Convergys
> refuses to hire more people, and most of the people we do have working
> there don’t do anything but goof off all day. I don’t know how many times
> I’ve been on the phone, taking phone calls from irate doctors and
> pharmacists, and, lo and behold, “Showtime At The Apollo” is going on
> throughout the center. It’s not that I’m the only diligent worker. There
> are a few of us: My friend Andrew, a guy named Dan Schuler, (Ray, he’s
> married to Heidie), and at least half the ASC Team, which is about six
> people. In total, there’s probably about thirty of us who work our asses
> off around there, with no appreciation whatsoever. And there are And
> there is snapping on a serious scale within our ranks. On Friday, Dan
> announced to everyone that could hear that he wanted to kill about twelve
> pharmacists, and had to be sent off the floor to cool down. Saturday,
> Andrew went apeshit after he had a pharmacist spend five minutes taunting
> him, and being especially uncooperative, and also had to leave the floor
> for some quiet time. We spent Saturday having to deal with an unusually
> slow specimen of klooginess that calls itself a database, and we spent
> eight hours being subjected to more “showtime” episodes, and having to
> listen to music of the Urban variety that was at entirely too high a
> volume to keep the floor at any level of seeming professionalism. By the
> end, Justin, one of the ASC members, was threatening to bring a taser gun
> to work, and start shooting anyone he caught goofing off instead of
> pulling their weight, and getting the fuck on the phones and helping us
> out. He too had to leave the floor. I think I might be the next one to
> snap, and it’s not because I feel left out, and want some attention. I’m
> pretty much to the breaking point, and I literally have to laugh to keep
> from crying. They keep introducing more and more rules. For instance:

> We have to sign a form to use the bathroom; While on calls, we have to
> observe the following: Never interrupt the caller; Make sure to address
> human needs; Make sure to use “team” statements to convey “ownership” of
> the call, (totally negates the rule stated just above); Convey
> confidence; Be sure to use proper pace, volume and clarity; Make sure the
> caller had a good experience; Make sure to acknowledge the caller’s
> issue, (this translates into “make sure you convey that they have your
> complete, undivided attention); Apologize and be empathetic, (this
> translates to: Agent can’t find information in system, so, agent says: “I
> apologize, but, unfortunately … “); Always use courteous tones and
> terminology; Convey desire to help caller; address human nneeds; You get
> the picture. Quality is now being determined by computer, with no human
> input, which totally does away with the human issues that get involved.
> And, lest I forget, we are to keep the Convergys Commandments before us
> at all times during our day, lest we forget one, and get screwed. And, as
> iff all this wasn’t enough, we found out last week that Express Scripts
> hasn’t signed a permanent contract, and has no plans to do so. Thus, we
> will be laid off sometime in the near future. And they wonder why people
> are flipping out. Even the more ignorant among us are starting to figure
> it out. Of course, management doesn’t know how to handle a few smart
> people flying off the handle. They just have John, one of the better
> supervisors, deal with us. The rest of them are all running scared. When
> Andrew flipped Saturday, my supervisor, (a guy who calls himself Corn),
> came running trying to find out what was going on, and he was half scared
> out of his pea-sized mind. Add all these new rules on to the ones that
> already exist to torment us, and you’re bound to have some sort of verbal
> melt-down going on. The biggest rule-problem is the annoying service
> level pukes who keep ringing my phone if I’m “out of production” for any
> length of time. If any one group of people over there ends up being the
> recipient of my wrath, it’ll be them. I mean, there’s still the Convergys
> Mass Choir, but they’re a given. I swear, this whole thing makes me
> desperately wish that someone could administer alcohol intravenously. I
> mean, I administered it Saturday night, and was pretty plastered, but I
> can’t go in to work like that. I wish I could. I’d feel a lot better.
> This situation makes me want to curl up in a ball and just cry for a
> really long time. I’ve had to sacrifice so much in order to take this
> job. I mean, I lie to people all day, every day, and I’ve worked on every
> Sabbath and festival that’s occurred since I got this job, and, if I have
> it until then, I know I’ll be working Rosh Hashanah and Yom Kippur as
> well. Even secular Jews go to synagogue on those three days, and I’ll
> most likely be working. And, of course, since I don’t have fifty million
> kids and an engagement with my baby’s daddy, there’s no way I can be
> accomodated when it comes to scheduling. We’re supposed to have unpaid
> time off, and paid time off, but those are as illusive as Santa Clause.
> In other words, they just tell us we have them, and don’t let us use it.
> And then I get some bullshit from the business manager: My supervisor
> doesn’t let me know when Unpaid time off is available, and it’s just a
> shortcoming in the system that I have to deal with, because they don’t
> want to take into account that their G-d-forsaken little kloogy instant
> messenger doesn’t work with my screen reader. So, I’m just supposed to
> deal. Someone, please, come and take me away from this shit.

This has been cross-posted on the Convergys community as well.

> I’m sitting here at my computer, listening to “It’s
Five OClock
> Somewhere,” in a desperate attempt to get myself
motivated for the
> tragedy that I know must come later today … In other
words, I have to
> go back to Convergys. Noooooooooooo!!!!!!!! Somebody
save me!!!! That
> place is absolutely, completely and totally evil. We
do at least sixteen
> hours of work in an eight hour day. We stay in cue
because Convergys
> refuses to hire more people, and most of the people we
do have working
> there don’t do anything but goof off all day. I don’t
know how many times
> I’ve been on the phone, taking phone calls from irate
doctors and
> pharmacists, and, lo and behold, “Showtime At The
Apollo” is going on
> throughout the center. It’s not that I’m the only
diligent worker. There
> are a few of us: My friend Andrew, a guy named Dan
Schuler, (Ray, he’s
> married to Heidie), and at least half the ASC Team,
which is about six
> people. In total, there’s probably about thirty of us
who work our asses
> off around there, with no appreciation whatsoever. And
there are And
> there is snapping on a serious scale within our ranks.
On Friday, Dan
> announced to everyone that could hear that he wanted
to kill about twelve
> pharmacists, and had to be sent off the floor to cool
down. Saturday,
> Andrew went apeshit after he had a pharmacist spend
five minutes taunting
> him, and being especially uncooperative, and also had
to leave the floor
> for some quiet time. We spent Saturday having to deal
with an unusually
> slow specimen of klooginess that calls itself a
database, and we spent
> eight hours being subjected to more “showtime”
episodes, and having to
> listen to music of the Urban variety that was at
entirely too high a
> volume to keep the floor at any level of seeming
professionalism. By the
> end, Justin, one of the ASC members, was threatening
to bring a taser gun
> to work, and start shooting anyone he caught goofing
off instead of
> pulling their weight, and getting the fuck on the
phones and helping us
> out. He too had to leave the floor. I think I might be
the next one to
> snap, and it’s not because I feel left out, and want
some attention. I’m
> pretty much to the breaking point, and I literally
have to laugh to keep
> from crying. They keep introducing more and more
rules. For instance:

> We have to sign a form to use the bathroom; While on
calls, we have to
> observe the following: Never interrupt the caller;
Make sure to address
> human needs; Make sure to use “team” statements to
convey “ownership” of
> the call, (totally negates the rule stated just
above); Convey
> confidence; Be sure to use proper pace, volume and
clarity; Make sure the
> caller had a good experience; Make sure to acknowledge
the caller’s
> issue, (this translates into “make sure you convey
that they have your
> complete, undivided attention); Apologize and be
empathetic, (this
> translates to: Agent can’t find information in system,
so, agent says: “I
> apologize, but, unfortunately … “); Always use
courteous tones and
> terminology; Convey desire to help caller; address
human nneeds; You get
> the picture. Quality is now being determined by
computer, with no human
> input, which totally does away with the human issues
that get involved.
> And, lest I forget, we are to keep the Convergys
Commandments before us
> at all times during our day, lest we forget one, and
get screwed. And, as
> iff all this wasn’t enough, we found out last week
that Express Scripts
> hasn’t signed a permanent contract, and has no plans
to do so. Thus, we
> will be laid off sometime in the near future. And they
wonder why people
> are flipping out. Even the more ignorant among us are
starting to figure
> it out. Of course, management doesn’t know how to
handle a few smart
> people flying off the handle. They just have John, one
of the better
> supervisors, deal with us. The rest of them are all
running scared. When
> Andrew flipped Saturday, my supervisor, (a guy who
calls himself Corn),
> came running trying to find out what was going on, and
he was half scared
> out of his pea-sized mind. Add all these new rules on
to the ones that
> already exist to torment us, and you’re bound to have
some sort of verbal
> melt-down going on. The biggest rule-problem is the
annoying service
> level pukes who keep ringing my phone if I’m “out of
production” for any
> length of time. If any one group of people over there
ends up being the
> recipient of my wrath, it’ll be them. I mean, there’s
still the Convergys
> Mass Choir, but they’re a given. I swear, this whole
thing makes me
> desperately wish that someone could administer alcohol
intravenously. I
> mean, I administered it Saturday night, and was pretty
plastered, but I
> can’t go in to work like that. I wish I could. I’d
feel a lot better.
> This situation makes me want to curl up in a ball and
just cry for a
> really long time. I’ve had to sacrifice so much in
order to take this
> job. I mean, I lie to people all day, every day, and
I’ve worked on every
> Sabbath and festival that’s occurred since I got this
job, and, if I have
> it until then, I know I’ll be working Rosh Hashanah
and Yom Kippur as
> well. Even secular Jews go to synagogue on those three
days, and I’ll
> most likely be working. And, of course, since I don’t
have fifty million
> kids and an engagement with my baby’s daddy, there’s
no way I can be
> accomodated when it comes to scheduling. We’re
supposed to have unpaid
> time off, and paid time off, but those are as illusive
as Santa Clause.
> In other words, they just tell us we have them, and
don’t let us use it.
> And then I get some bullshit from the business
manager: My supervisor
> doesn’t let me know when Unpaid time off is available,
and it’s just a
> shortcoming in the system that I have to deal with,
because they don’t
> want to take into account that their G-d-forsaken
little kloogy instant
> messenger doesn’t work with my screen reader. So, I’m
just supposed to
> deal. Someone, please, come and take me away from this
shit.

Finally got a chance to catch up on the journals. Sorry I haven’t been around for a while, but it seems you’re all doing relatively well. I remember telling myself that I’d probably post more when I started working, because there’d be more to tell. That hasn’t happened, do to my extremely screwed-up work schedule. I’ll have to get used to doing this again. Is there any way any one of you can tell me what email address you use to post via the email gateway, as well as how to cross-post between journals? Thanks, and, I’ll try to write more.
Finally got a chance to catch up on the journals. Sorry I haven’t been around for a while, but it seems you’re all doing relatively well. I remember telling myself that I’d probably post more when I started working, because there’d be more to tell. That hasn’t happened, do to my extremely screwed-up work schedule. I’ll have to get used to doing this again. Is there any way any one of you can tell me what email address you use to post via the email gateway, as well as how to cross-post between journals? Thanks, and, I’ll try to write more.
I was listening when the news broke. Paul Johnson, after being abducted by terrorists, was beheaded. The video has already been released to Al Arabia, and will probably be on the ‘Net shortly. There are also pictures. This is sick. But the fact that, not only his family, but tens of Saudi Arabians and other Muslims pleaded for his release, (one Muslim man even going so far as to take Johnson under his protection and guarantee as a Muslim, even though he wasn’t officially a Muslim), was extremely heartwarming. Kind of makes you stop and think. We all get carried away with our individual squobbles. But Paul Johnson’s family has to start dealing with the fact that they’ll never see their loved one again, until they meet him again in Paradise. I think anyone who has any amount of sense or decency should stop and think about that for a moment, at least for today. May Paul Johnson’s family, along with the families of Nick Berg and Daniel Pearl, (both of whom died in the exact same fashion), be comforted among the mourners of Tziyon and Yerushalayim.
I was listening when the news broke. Paul Johnson, after being abducted by terrorists, was beheaded. The video has already been released to Al Arabia, and will probably be on the ‘Net shortly. There are also pictures. This is sick. But the fact that, not only his family, but tens of Saudi Arabians and other Muslims pleaded for his release, (one Muslim man even going so far as to take Johnson under his protection and guarantee as a Muslim, even though he wasn’t officially a Muslim), was extremely heartwarming. Kind of makes you stop and think. We all get carried away with our individual squobbles. But Paul Johnson’s family has to start dealing with the fact that they’ll never see their loved one again, until they meet him again in Paradise. I think anyone who has any amount of sense or decency should stop and think about that for a moment, at least for today. May Paul Johnson’s family, along with the families of Nick Berg and Daniel Pearl, (both of whom died in the exact same fashion), be comforted among the mourners of Tziyon and Yerushalayim.
It’s almost five in the morning, and since I’m not asleep, I figure I’ll post. I’ve been extremely busy. I’ve worked my normal hours, as well as putting in my share of overtime to try to stem the cue. We haven’t been successful at doing that until this week, and even at that, we still haven’t managed to go more than thirty minutes without fluctuating between cue and sane call volumes. The pharmacists are pissed at Express Scripts for taking on the tricare and Triwest contracts, and are petitioning the government to take those contracts back. I don’t thinkit will happen. As a result, I’m thinking of renting my cubicle at Convergys outright. I spend more time there than I do here. I get home after midnight, so by the time I unwind, it’s two in the morning, so I go to bed, and don’t wake up till noon. Which doesn’t leave much time to get anything done. They’ve asked us to voluntarily work our lunches and breaks to try to stem the cue. Right. I’m not in to putting in charity time for Convergys. They screwed up my pay check again, but this time, my supervisor admitted it was his fault. Progress? Probably not. Anybody who’s ever been a Convergys bitch can simpathize. Feel free to share your Convergys horor stories here.
It’s almost five in the morning, and since I’m not asleep, I figure I’ll post. I’ve been extremely busy. I’ve worked my normal hours, as well as putting in my share of overtime to try to stem the cue. We haven’t been successful at doing that until this week, and even at that, we still haven’t managed to go more than thirty minutes without fluctuating between cue and sane call volumes. The pharmacists are pissed at Express Scripts for taking on the tricare and Triwest contracts, and are petitioning the government to take those contracts back. I don’t thinkit will happen. As a result, I’m thinking of renting my cubicle at Convergys outright. I spend more time there than I do here. I get home after midnight, so by the time I unwind, it’s two in the morning, so I go to bed, and don’t wake up till noon. Which doesn’t leave much time to get anything done. They’ve asked us to voluntarily work our lunches and breaks to try to stem the cue. Right. I’m not in to putting in charity time for Convergys. They screwed up my pay check again, but this time, my supervisor admitted it was his fault. Progress? Probably not. Anybody who’s ever been a Convergys bitch can simpathize. Feel free to share your Convergys horor stories here.
Hey all:

It’s been an incredibly long time since I’ve posted, and read, for that matter. There’s been a shitload going on here. Work’s extremely hectic, and there’s a ton of baby-mama-drama to go with the rest of the work-related chaos. We just took on 800 more companies, one of which is Tricare, which handles all the insurance for the Department of Defense. Our system’s been shakier than an epaleptic man in an earthquake with Parkenson’s disease for the last two days, and that has resulted in our being in cue constantly for that length of time. We haven’t dropped below 150 the whole time. When I left work today, we were 198 in cue. Last night, the record was 297. As far as the chaos goes at work, let’s just say that the HR manual is a joke. Jerry knows what I’m talking about. Also, let’s just say there’s been some “fraternization” between members of the chain of command, within a direct hierarchy. Jerry, if you’re interested in the gossip, get in touch. I think you’d find it quite Jerry-Springer-like. It involves one of our favorite people. I worked some overtime last week, and that pays $12 for every hour of over time. I worked six hours. More pay is good. I watched the Austin Powers movies this weekend, and saw Gold Member for the first time. It started out good, but ended really badly. Oh well. I think we’re done with the Austin Powers saga, although I have to say I liked the part where Britney Spears turned out to be a fembot, and that part at the end when she asked Minime if the kick-stand comment was true, and then begged for his cell number. Made a couple of friends at work: Crystal and Andrew. Andrew’s hilarious. He’s always making up some song, or joke, or something like that. And there are nicknames for everything: For example, fundamentalist Christians are known as “churchers.” Headaches, (which I’ve had a lot of lately, some pretty bad ones), are “Convergys cramps.” Well, I’m going to go for now. I can’t say when I’ll post next, because for the foreseeable future, the only thing that’s coming up on the agenda is work, and more work, and more work. If you have something to say, leave it in the comments. Bye for now.

Hey all:

It’s been an incredibly long time since I’ve posted, and read, for that matter. There’s been a shitload going on here. Work’s extremely hectic, and there’s a ton of baby-mama-drama to go with the rest of the work-related chaos. We just took on 800 more companies, one of which is Tricare, which handles all the insurance for the Department of Defense. Our system’s been shakier than an epaleptic man in an earthquake with Parkenson’s disease for the last two days, and that has resulted in our being in cue constantly for that length of time. We haven’t dropped below 150 the whole time. When I left work today, we were 198 in cue. Last night, the record was 297. As far as the chaos goes at work, let’s just say that the HR manual is a joke. Jerry knows what I’m talking about. Also, let’s just say there’s been some “fraternization” between members of the chain of command, within a direct hierarchy. Jerry, if you’re interested in the gossip, get in touch. I think you’d find it quite Jerry-Springer-like. It involves one of our favorite people. I worked some overtime last week, and that pays $12 for every hour of over time. I worked six hours. More pay is good. I watched the Austin Powers movies this weekend, and saw Gold Member for the first time. It started out good, but ended really badly. Oh well. I think we’re done with the Austin Powers saga, although I have to say I liked the part where Britney Spears turned out to be a fembot, and that part at the end when she asked Minime if the kick-stand comment was true, and then begged for his cell number. Made a couple of friends at work: Crystal and Andrew. Andrew’s hilarious. He’s always making up some song, or joke, or something like that. And there are nicknames for everything: For example, fundamentalist Christians are known as “churchers.” Headaches, (which I’ve had a lot of lately, some pretty bad ones), are “Convergys cramps.” Well, I’m going to go for now. I can’t say when I’ll post next, because for the foreseeable future, the only thing that’s coming up on the agenda is work, and more work, and more work. If you have something to say, leave it in the comments. Bye for now.

I just finished reading the last book in the Left behind series. It was
good, except it was missing one thing: Some serious editing. The rest of
the series could use some serious editing too, but the other books were
nowhere near as annoying as the last one. The thing that kept going through
my mind was: Get on with it. They spend four hundred and some odd pages
covering about a week. Definitely not worth keeping on the drive. On to
the next book. Haven’t decided what it’s going to be yet. Probably
something scientifically fictional, though.
I just finished reading the last book in the Left behind series. It was
good, except it was missing one thing: Some serious editing. The rest of
the series could use some serious editing too, but the other books were
nowhere near as annoying as the last one. The thing that kept going through
my mind was: Get on with it. They spend four hundred and some odd pages
covering about a week. Definitely not worth keeping on the drive. On to
the next book. Haven’t decided what it’s going to be yet. Probably
something scientifically fictional, though.
24 March 2004, 2:00pm ET
By Justin Hyde
ATLANTA, March 24 (Reuters) – U.S. wireless companies are wary of pouring
billions of dollars into faster networks to accommodate high-speed data,
noting
that it may be years before consumers widely adopt the technology.
High-speed wireless data technology claimed much of the limelight at this
year’s Cellular Telecommunications & Internet Association industry show
here,
but executives want more time to evaluate the technology and wait for more
advanced consumer devices, such as phones that can send and receive video
clips.
High-speed wireless data “is here, it’s here to stay and it’s going to be a
big part of our business,” Tim Donahue, Nextel Communications president and
CEO said during a panel discussion on Wednesday.
But with the telecom spending boom and bust of the past few years in mind,
several cellular companies say they want a clear picture of the high-speed
business
before they resume spending.
“We’re trying not to have a short-term memory lapse and remember where we
came from and have a viable business case,” Sprint Corp.
President and Chief Operating Officer Len Lauer said in a panel at the CTIA
show on Tuesday.
After several false starts, high-speed wireless data appears poised to take
off for two reasons. One is that the wireless industry has settled on a few
network standards that can make wireless links competitive with wired
high-speed services.

The second is that while the U.S. cellular market as a whole is still
growing, competition has begun to push down prices for its bedrock voice
service.
To avoid the fate of the traditional phone business, where declining
revenues are a fact of life, cell phone companies need another tool to keep
customers’
wallets open.
LAPTOP VS. HANDHELD
Verizon Wireless, the largest U.S. cellular company, has unveiled plans to
spend about $1 billion to roll out a high-speed data service over about 30
percent
of its network by the end of the year.
That service, known as EV-DO, will be aimed mostly at business laptop users
whose companies are willing to pay about $80 a month per user for Internet
access
speeds that can average 500 megabits per second or more.
Sprint’s Lauer said in an interview that his company will spend $1 billion
in 2005 to upgrade its network for high-speed data. But it does not expect
much
consumer demand until as late as 2006, when device manufacturers catch up.
“From our view, you can’t get a return just going after the business
market,” Lauer said. “You’ve got to get the handsets and the PDAs.”
Other than Verizon, many cellular companies have not publicly committed to a
high-speed technology for strategic reasons. Sprint seems to favor a
variation
of the technology Verizon is using, called EV-DV, that allows higher data
rates for uploads from customers — essential for swapping files like video
clips.
Nextel garnered much attention at the show with its test of a different
technology from Flarion Technologies, a spin-off of Lucent Technologies.

The Flarion wireless network can provide download speeds of about 1.5
megabits per second, with bursts up to 3 megabits — comparable to home
cable Internet
connections.
In a meeting with analysts on Tuesday, Nextel’s chief technology officer,
Barry West, did not commit Nextel to using Flarion’s technology or say when
Nextel
would roll out a high-speed data service.
But he did say the testing around Raleigh, North Carolina, was “more than a
technical trial,” and that a full roll-out
of high-speed wireless would cost Nextel roughly $2 billion.
West said Nextel was still considering other technologies, and that he had
not found a network that would let Nextel serve high-speed data for prices
similar
to DSL or cable.
The $80 per user Verizon is charging “is hard to sustain,” West said in a
panel discussion. “I think the real competition is down at the level of
cable
or DSL, with a premium for mobility.”
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2004, Lycos, Inc. All Rights Reserved. Lycos® is a registered trademark of
Carnegie Mellon University.

New info on the job front: Hurry up and wait some more. Apparently, they want to see if their software’s goign to work with Jaws before they give us any answers. From what I was told by the NT admin a few weeks ago, they’re still using the same database and interface, so what’s the deal. Who knows. To be honest, the cynical side of me says: “You’re about to take the green one.” But, we’ll see. We had an adventure with the keyboard yesterday. The down-arrow key on the craptop keyboard decided it doesn’t want to communicate anymore, and things looked bleak. But, I managed to get in touch with the techy from our local services for the blind, and he happened to have some stray keyboards laying around. He’s the man. Things could have been disasterous if he hadn’t had those keyboards, and wasn’t willing to bring one over. Those of you who use Jaws, try to do it without a down-arrow, just to see what a craptasm it is.
New info on the job front: Hurry up and wait some more. Apparently, they want to see if their software’s goign to work with Jaws before they give us any answers. From what I was told by the NT admin a few weeks ago, they’re still using the same database and interface, so what’s the deal. Who knows. To be honest, the cynical side of me says: “You’re about to take the gree one.” But, we’ll see. We had an adventure with the keyboard yesterday. The down-arrow key on the craptop keyboard decided it doesn’t want to communicate anymore, and things looked bleak. But, I managed to get in touch with the techy from our local services for the blind, and he happened to have some stray keyboards laying around. He’s the man. Things could have been disasterous if he hadn’t had those keyboards, and wasn’t willing to bring one over. Those of you who use Jaws, try to do it without a down-arrow, just to see what a craptasm it is.
Shalom all:

As the subject says, it’s the first day of Passover, about two minutes after sunrise. I always love Jewish holidays, especially Passover. This is the first Jewish holiday I ever celebrated. I didn’t get my Menorah until after my conversion, and Passover was where I got my first glimpse of Jewish communality. I spent my first Passover and participated in my first Seder with the folks from ECU Hillel, at the organizational advisor’s house. That’s where I got my first taste of matzah ball soup, matzah, kugel, and gefilteh fish. Ah, the memories. As I said, I didn’t do anything myself for Passover, but it’s still been nice to take this time to remember why we celebrate this festival to begin with: We celebrate it because G-d brought the Jewish people out of Egypt, with miracles, so we could serve him. More later.

Shalom all:

As the subject says, it’s the first day of Passover, about two minutes after sunrise. I always love Jewish holidays, especially Passover. This is the first Jewish holiday I ever celebrated. I didn’t get my Menorah until after my conversion, and Passover was where I got my first glimpse of Jewish communality. I spent my first Passover and participated in my first Seder with the folks from ECU Hillel, at the organizational advisor’s house. That’s where I got my first taste of matzah ball soup, matzah, kugel, and gefilteh fish. Ah, the memories. As I said, I didn’t do anything myself for Passover, but it’s still been nice to take this time to remember why we celebrate this festival to begin with: We celebrate it because G-d brought the Jewish people out of Egypt, with miracles, so we could serve him. More later.

Given that this is Holy Week for Christians, and given that I’m always game for a little religious humor, I thought I’d post this. This is from the Bible
in Ebonics, which, I swear, really does exist.

The Ten Commandments In Ebonics

1. I be God. Don’ be dissing me.
2. Don’ be makin hood ornaments outa me or nothin in my crib.
3. Don’ be callin me for no reason – homey don’ play that.
4. Y’all betta be in church on Sundee.
5. Don’ dis ya mama … an if ya know who ya daddy is, don’ dis him neither.
6. Don’ ice ya bros.
7. Stick to ya own woman.
8. Don’ be liftin no goods.
9. Don’ be frontin like you all that an no snitchin on ya homies.
10. Don’ be eyein’ ya homie’s crib, ride, or nothin.