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Originally published at customerservant.com. You can comment here or there.

This has got to be the most idiotic study I’ve ever seen.
They’re trying to prove that VOIP is here to stay because they’re getting several thousand subscribers via telemarketing tactics.
I wonder how many of those people will be calling back once they figure out that the servers don’t stay up and running, and that the VOIP community suffers from the same irresponsible habbit of passing the buck a lot of other new-fangled geeks-turned-businessmen (otherwise known as .com losers) suffer from.
Right now, the thing going for the established phone companies is, despite their customer service issues, the service generally works, and if it doesn’t, you can bet they’ll be out to fix it.


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