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I’ve got a member on the phone who thinks that, even though prescriptions called in normally take twenty-four to forty-eight hours to appear in our system due to their being entered by hand, and even though prescriptions normally take three to five business days to process before they’re shipped, she’s supposed to just magically get it the next morning after her doctor calls it in, and that we’re supposed to expedite the shipping for free because, (according to her), we screwed up.
I explained that the prescription is going through the normal processes, and that there isn’t any way to speed things along, and she wants to speak to my supervisor.
I really hate it when these people act like they own the world, and they’re going to get me reprimanded because they can’t get their way.
Know what that sounds like?
“I’m telling on you!”
“Mommy, she didn’t give me exactly what I want, so I’m going to throw a temper tantrum!”
Get over yourself!
You’re not any better than the rest of us, so quit acting like it.
OK, done ranting now.

Taken from customerservant.com


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