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We had another team meeting today.
We got new (or at least passed-off-as-new) information from the client.
It’s official: We’re not allowed to transfer a helpdesk call to the helpdesk.
Any helpdesk calls we get we have to handle, and that includes the groups we don’t service for members but do for pharmacies.
Project merging is in the air.
I took the test today to finish the application for the support team.
I had to bring the craptop (that’s the nickname I’ve given my five-year-old laptop) to work in order to take it because I don’t have write permissions on any drives anymore.
The test itself wasn’t hard, but figuring out which terms to search for in ORMess was.
I really wish they’d employ a more robust search tool.
It would make life easier.
But then, that’s me thinking logically again, and we just can’t have that, now can we?

Taken from customerservant.com


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