Service Level is seriously getting on my nerves.
The powers that be have decided to have one person handle service level for both projects, so the folks dealing with the Elves on the other side are now dealing with us as well.
Which means I’ve re-inherited the problem of constant ringing of the phone when I’m trying to document a call.
They know it takes longer, and with the new subscription screen, it’s making the process even longer.
It’s pissing me off.
I’d really like to go over there and wring someone’s neck.

Taken from


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