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As stated here, the caller told me the prescription had been called in on the twenty-fifth, which would put it at a perfectly normal processing rate.
When she got on the phone with my supervisor, (actually the Asc member taking supervisor calls), she said that it had been called in on the twenty-third.
How about you get your story right!
I’ll be the first one to admit when I’ve made a mistake, but there’s nothing I hate more than a caller who just wants to get me in trouble because they don’t like what I have to tell them.
She should have given me all the information in the first place.
I could have helped a little more then.
Now, I told her we wouldn’t wave the expedition fee, and then she gets to a supervisor, provides the rest of the details, and gets the fee waved, making me look like a total ass.

Taken from customerservant.com


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