by

This is what we have to deal with on a fairly regular basis, except this time it’s taken the system down completely.

Serious Application Container Issue
HTTP/1.0 200 OK Date: Mon, 28 Nov 2005 16:08:27 GMT Content-Type: text/html;charset=iso-8859-1 Server: SilverStream Server/10.0

Serious Application Container Issue
If you see this message, a serious problem has occurred from which the application cannot recover.

Please contact support immediately with the information provided. Then close your browser to access the application again.

Exception type is :com.sssw.shr.http.AgoServletException
Exception message is :Error while forwarding request to /db_name/SilverStream/Pages/PagenameXSLTransformer
Please close the browser window before restarting your application.

ERROR : Some unexpected exception occurred during the application login process. Access is denied. Please try again or call support. [ UserInfo : 9001 ]
NoReponse. No known context has been provided. 463930669

Now, in a logic-rich environment, we’d be giving downtime verbage (never mind the fact that the thing is a piece of crap anyway) and having the callers call back in thirty minutes.
Instead, we’re told to put the caller on hold, act like we’re doing something, refresh the caller every few seconds, and then finally explain to them that the system is unavailable.
Brilliant.
That’ll win us some awards.

Taken from customerservant.com


Respond

Leave a Reply

Write a Comment

Comment

Your email address will not be published. Required fields are marked *