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I just got a call from someone who got totally screwed by someone a lot higher up in the food chain than me.
The notes said that the member could not be located, along with the doctor because they were in a hurricane-effected area, and this was on 10/25.
They apparently told the caller that they were working on it, that the prescriptions were in the system, and that everything would be fine.
The prescriptions are not in the system, (deleted or otherwise), and the messages were very vague.
Go client!

Taken from customerservant.com


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