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OK, so the hot new Ambutech cane I recently purchased has cracked, so it’s time for another one, and so it’s also time for a rant about assistive technology and eCommerce. Specifically, why does every single assistive technology vendor’s eCommerce setup have to suck so badly? Most of these are running WooCommerce, and holy hell it’s painfully obvious that these installs aren’t up-to-date, that the themes being used do not have WooCommerce support, (let alone accessibility), and that whoever set these up knows pretty much nothing about eCommerce, marketing, or WooCommerce. This isn’t about one-man shops. This is about vendors who have staff, who have the income, and yet who are perfectly willing to provide their customers with a horrible user experience just to save some cash. Guys, eCommerce is hard. There’s a reason you’re not going to get a working eCommerce that does everything you need it to do for any less than $10,000. But trust me, it’s worth the investment. If your customers have an enjoyable experience shopping with you, (and this includes accessibility), they will be more than willing to recommend you to their friends and family and you will see more business for your efforts.

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