Respond on your own site:
Shitty password reset process? What’s it doing that makes it so bad?
Tell them why you can’t sign in. Then, solve a captcha where you need to type words, not letters or numbers. Then, enter a verification code. And finally, don’t use a password you’ve never used before. Please do not snark about password managers right now.
Heh, I wouldn’t. Because I don’t use a password manager of my own. My password manager is my brain.
And finally, when I reset, and they confirm the reset, they redirect me to a log-out page, and I need to circle back around and re-enter the login page’s address. These are not the kinds of surprises I like. At all.
One more surprise: I need to close the browser and re-launch because sign-in page doesn’t recognize that the password’s been reset unless you cleanly re-launch.
What a nasty surprise. Why do they feel the need to make you jump through so bloody many hoops just to reset your password?
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